BUYER PROTECTION

We act as intermediaries of the transaction, providing both sides with support and complete security. Our secure protection protects customers and sellers in online transactions. The buyer is protected because we do not release the funds to the seller until the buyer has received and accepted the vehicle. The seller is protected because we make sure the money is in our company account before the vehicle is delivered to the buyer. The PURCHASER service of Autobytel AG Group is your protection for all types of business. Only experienced staff, consisting of lawyers, business economists, legal and tax clerks, is assigned in our house with the special care to be treated.

Our motto: "The safety of our customers is always our top priority"

Complete protection for buyers and sellers

For buyers

The buyer is protected by the fact that the money does not go directly to the seller, but remains in an account that is completely protected by our company, together with the insurance company. The buyer has the opportunity to test the product for 5 days and the option to release the product without any obligation, and the buyer also has the right to a 30-day warranty on the product. If during this warranty period a malfunction occurs that was not caused by the buyer, he will receive the money back within 48 hours.

For sellers

Protection from our side - The seller is protected against theft, damage to the product and the replacement of parts of the product. Each transaction made with our company will be subject to a 5% tax on the product value. This fee will be paid after the transaction, and only by the seller. Transportation and transaction fees are paid only by the seller. The buyer incurs no costs in a transaction with our company.

We minimize your risk at zero

The BUYER PROTECTION service of Autobytel AG Group is your protection for all types of business. Only experienced staff, consisting of lawyers, business economists, legal and tax clerks, is assigned in our house with the special care to be treated.

You decide if the purchase amount will be paid out

If the period for the assessment has expired, the buyer must contact the Autobytel AG Group program team and inform them of the result of the assessment. If the buyer rejects the goods, he will receive the refund of the purchase price as soon as the consignment code for the return has been verified. If the goods are accepted, the finance department of Autobytel will forward the payment directly to the seller within 3 working days.

You can inspect the goods within 5 days at your leisure

As stated above, the buyer has five days to test the vehicle. This includes test drives, a general inspection by a workshop, etc. In the event that the condition of the vehicle does not correspond to the description, the buyer is entitled to request a refund, the same day by bank transfer. The current purchase contract will be valid at the time the confirmation of the contractual.

Once the payment is received, it will be verified and paid into an interest-free trust account. The payment verification process usually takes less than 1-2 days.


After the payment has been securely deposited, the seller can ship the goods. Your money will not be forwarded to the seller until you have received and accepted the purchased goods.

the safest international payment method

The electronic transfer is considered the safest international payment method. The transfer details are transmitted via encrypted communication channels.Due to the associated time savings, we recommend the online transfer. Payment in online transfer is the most efficient payment method. With the online transfer you save time. This is the safest payment method in the world. The money reaches the destination within a maximum of 24 hours. This means that the goods arrive faster.When transferring money on the Internet, the buyer pays less fees compared to the direct transfer. In short with an online transfer via the Internet, you save money, time and benefit from more security.

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